There are many aspects that give a bad impression of your restaurant, reduce customer turnout, and consequently diminish your chances of competing in the market. Many visitors have the ability to assess the efficiency of your restaurant based on a set of indicators that may not be immediately clear to you, but which greatly impact the evaluations made by patrons. These can be summarized as follows:

1- Appropriate Welcome: 

   If your restaurant does not appreciate the importance of welcoming visitors and smiling in their faces, this is one of the first signs of a disastrous failure. Those initial moments for a visitor in the restaurant are crucial, where expressions of welcome, a broad smile, high-quality reception, and providing the most suitable table in a very short time are essential. Apologizing for any delay in providing an appropriate space due to severe crowding is equally important.

2- Ignoring Customers: 

   There is a basic rule in the restaurant industry stating that guests sitting at a table must be received and served by the server within 60 seconds. If the server is delayed in coming or providing the menu, the host or manager should step in to inform the guests that the server will be with them shortly. This reassures guests and makes them feel cared for.

3- Dirty Dining Environment: 

   Who can accept the idea of sitting in a restaurant littered with dirt and signs of neglect in every corner? The relationship between food and cleanliness is always one of complete consistency and integration. Diners seek the cleanest and most elegant tasting destinations to enjoy incomparable culinary experiences. Therefore, always keep the paths between tables, tabletops, chairs, surrounding walls, and tablecloths clean, as well as the accessories, utensils, and all supporting facilities.

4- Clearing Food Surfaces: 

   Restaurant staff must clear dining tables of used plates, spoons, and dishes as quickly as possible, clean these tables, and prepare them for new customers. The presence of tables piled with remnants from previous diners conveys feelings of neglect, laziness, and inadequate service in your restaurant, in addition to the uncleanliness of the establishment.

5- Confusion Among Staff: 

   A lack of knowledge regarding the nature of tasks assigned to each member within the restaurant staff, combined with a lack of consistency among team members, leads to confusion and conveys a negative image of the restaurant as a whole. Since the staff represents the true face and personality of the restaurant, you cannot tolerate service team members arguing with each other in front of customers or debating each other’s roles, even among those in the kitchen.